FAQ
💳 Ordering & Payment
Q: Can I place an order anonymously?
A: Yes. You can use a nickname and ship to any address you prefer. We never include sensitive details on invoices or packaging.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and selected cryptocurrencies. All transactions are securely encrypted.
Q: Is my information safe?
A: Absolutely. We use SSL encryption and never share your data. Your privacy is our top priority.
📦 Shipping & Packaging
Q: How long does delivery take?
A: Orders are usually processed within 1–2 business days. Shipping times depend on your location:
- International: 15-30 working days
Q: What does the packaging look like?
A: All packages are 100% discreet — plain brown or white boxes with no logos, no product names, and no indication of adult content.
Q: Can I track my shipment?
A: Yes. A tracking number will be provided once your order is shipped.
🔒 Privacy & Discretion
Q: Will anyone know what I ordered?
A: No. We do not disclose product details on billing statements, shipping labels, or outside packaging.
Q: Do you sell customer information?
A: Never. We do not share or sell any personal data to third parties.
🧼 Product Use & Care
Q: Are your products body-safe?
A: Yes. We only sell items made from medical-grade, phthalate-free, hypoallergenic materials.toys
Q: How do I clean my toy properly?
A: Use warm water and mild, fragrance-free soap, or a dedicated toy cleaner. Always dry completely before storage.
Q: Do your sex dolls require maintenance?
A: Yes. Regular cleaning, powdering, and proper storage will extend the lifespan and realism of your silicone doll. Care instructions are included with each product.
🔁 Returns & Support
Q: Can I return an item?
A: Due to hygiene reasons, most adult products are non-returnable unless defective or damaged on arrival. Please contact support within 48 hours if you receive a faulty product.
Q: What if I receive the wrong item?
A: Contact us immediately. We will arrange for a replacement or refund depending on the situation.
Q: How can I reach customer service?
A: Visit our Contact page or email us at privateparadise@163.com. Our team responds within 24 hours on business days.