Return & Refund Policy
Last Updated: July 3, 2025
At Private Paradise, we are committed to ensuring your satisfaction with every purchase. Due to the intimate nature of our products, we follow strict hygiene and safety standards. Please read our return and refund policy carefully before placing an order.
🔒 Eligibility for Returns
Because we sell adult products, including silicone dolls, masturbators, and other personal items, we cannot accept returns or exchanges once the product is unsealed or used.
You may be eligible for a return under the following conditions:
- The product arrives damaged, defective, or incorrect
- The product has not been dispatched yet
🔁 Return Process
To initiate a return:
- Email us at privateparadise@163.com with:
- Your order number
- Clear photos or videos of the issue (if applicable)
- Reason for return
- Our support team will respond within 48 hours with instructions.
- If approved, return shipping costs may be covered by us in case of damaged/defective goods.
💸 Refunds
- Refunds are issued to the original payment method
- Processing time: 5–10 business days after receiving the returned item
- We reserve the right to deny refunds for items that have been opened or used
- Refunds may be partial if the returned item is not in original condition
⚠️ Non-Returnable Items
- Any item marked as final sale
- Opened or used adult toys and dolls
- Custom-made or personalized products
📦 Discreet Returns
All return shipments must be sent in discreet packaging, just as we ship our products. This ensures both sender and receiver privacy.
❓ Questions?
If you have any concerns, feel free to contact us at privateparadise@163.com. We’re here to help, respectfully and discreetly.